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CX Excellence – Engaging And Retaining Customers For The Future
July 4, 2023 @ 3:30 pm - 7:00 pm
In a world where the consumer comes first, many enterprises have moved beyond omni channel engagement and are striving to deliver meaningful customer journeys and unique, personalised and contextual experiences across all channels of choice.
Achieving such CX excellence isn’t easy if you have a fragmented and or legacy CX infrastructure that’s not integrated. Tapping into the insights of customer data and intent behaviour, and enhancing that with AI and Automation takes a level of customer expertise and skill that’s specialist.
This workshop series is designed to help Customer Experience and Contact Centre functional owners understand how to utilise technology to deliver exceptional customer service leveraging Automation and AI, as well as how to create an integrated CX platform and single source of truth so that customer behaviour and intent data can be accessed to deliver exceptional service levels, personalisation, customer journey management and over time drive revenue and performance.
The top 4 challenges for Customer Experience leaders and how to overcome them. This will be an open discussion around your specific customer engagement objectives and the steps you can take to overcome them. The session will be educational and informative and offer practical steps and advice on how you can realize your Customer Experience and NPS objectives.
Agenda
15:30-16:00 Registration and Networking
16:00-18:00 Workshop: Discussion on CX Excellence – Engaging and Retaining Customers for the future
18:00-19:00 Drinks and Networking
